[{"id":"5","title":"Reservations","contentTitle":"Reservations","content":"<p>All the stored\u00a0<strong>orders\/appointments<\/strong>\u00a0are visible from this view.\u00a0You can also create <em>offline upcoming reservations<\/em> (e.g. via telephone) with an intuitive calendar form.\u00a0Every time an order is made from the front-end, the customer, the employee and the administrator(s) will be <span style=\"text-decoration: underline;\">notified<\/span> via e-mail.<\/p>\r\n<p>You can\u00a0<span style=\"text-decoration: underline;\">print<\/span>\u00a0all the selected orders by clicking the <strong>Print<\/strong> button on\u00a0the toolbar.\u00a0<\/p>\r\n<p>It is possible to search the appointments by <strong>ID<\/strong> (by using the prefix <span style=\"text-decoration: underline;\">id:<\/span>), <strong>order key<\/strong>, <strong>customer name<\/strong>, <strong>customer e-mail<\/strong>,\u00a0<strong>customer phone<\/strong>, <strong>coupon code<\/strong>, <strong>employee<\/strong> and <strong>service<\/strong>. It is also possible to filter the appointments by <strong>status<\/strong>, <strong>method of payment<\/strong>, <strong>type<\/strong> (paid or not) and <strong>checkin date<\/strong>.<\/p>"},{"id":"16","title":"Single & Multiple Appointments","contentTitle":"Single & Multiple Appointments","content":"<p>If your system allows the creation of orders with multiple appointments (<strong>Enable Cart <\/strong>configuration setting), next to the ID cell of each reservation you can see a <strong>package<\/strong> icon or a\u00a0<strong>chain<\/strong> icon.<\/p>\r\n<p>The <strong>package<\/strong> icon represents the single orders (<span style=\"text-decoration: underline;\">one order with one service<\/span>).<\/p>\r\n<p>By clicking the <strong>Multiple Orders<\/strong>\u00a0button you will open the details of the order containing all the assigned appointments. The records that display the <strong>Multiple Orders<\/strong> button are called <strong><em>PARENTS<\/em><\/strong> (<span style=\"text-decoration: underline;\">one order with more than one service<\/span>). When you change the status from a <strong><em>PARENT<\/em><\/strong>, also the status of all the children appointments will be changed. In order to change the total cost of a <strong><em>PARENT<\/em><\/strong> you have just to click its <strong>Total Cost<\/strong>.<\/p>\r\n<p><\/p>\r\n<p><strong>Multiple Appointments<\/strong> has the chain icon next to the ID (after clicking the green button) and share the same <em><span style=\"text-decoration: underline;\">Order Key.<\/span><\/em><br \/>If you don't click the green button, only the parent order will be displayed.<\/p>\r\n<p><em><span style=\"text-decoration: underline;\"><br \/><\/span><\/em><\/p>\r\n<p>After visiting the details of a <strong><i>PARENT<\/i><\/strong> order, it is possible to click the <strong>Back<\/strong> button to return to the appointments' list.<\/p>"},{"id":"15","title":"SMS Notifications","contentTitle":"SMS Notifications","content":"<p>If you have configured the <strong>SMS APIs<\/strong> in the configuration of the program, you will see a <strong>Send SMS<\/strong>\u00a0button on the toolbar.<\/p>\r\n<p>The <strong>SMS<\/strong> message should contain a short description or a reminder about the appointment.This text can be specified from the\u00a0<strong>SMS APIs<\/strong>\u00a0configuration page.<\/p>\r\n<p>To send a\u00a0<strong>SMS<\/strong> you have to select at least a reservation and press the\u00a0<strong>Send SMS<\/strong>\u00a0button. The system will try to send a\u00a0<strong>SMS<\/strong> to the phone number of each selected reservation. You will see a response about the status of the messages (<em>success<\/em> or <em>failure<\/em>).<\/p>"},{"id":"17","title":"Invoices","contentTitle":"Invoices","content":"<p>Pick one or more reservations from the list and press the <strong>Invoice<\/strong>\u00a0button on the toolbar to generate the related\u00a0<strong>invoices<\/strong>.<\/p>\r\n<p>The generated invoices will be placed under the <em>Invoice<\/em>\u00a0column of the list. By clicking the invoice image, the system will open the\u00a0<strong>.pdf<\/strong> on a different tab of your browser. You can also <em>see<\/em> and <em>download<\/em> all the generated invoices from the <strong>Archive<\/strong> view.<\/p>\r\n<ul class=\"fields-list\">\r\n<li><span class=\"field-param\">Unique Identifier<\/span>\u00a0-\u00a0this is the unique code to identify the invoice. It consists of 2 different values: the first have to be a <span style=\"text-decoration: underline;\">unique incremental integer number<\/span> and the second can be a <span style=\"text-decoration: underline;\">text<\/span> or a <span style=\"text-decoration: underline;\">number<\/span> (like a code or a year). Each time you generate an invoice the unique number is <em>incremented automatically<\/em>. You should change this value only in case you are going to <em>overwrite<\/em> an existing invoice.<\/li>\r\n<li><span class=\"field-param\">Date<\/span>\u00a0- the date of the invoice can be equals to the <em>creation\u00a0day<\/em> (current day) or to the <em>booking day<\/em>\u00a0(when the customer booked its order).<\/li>\r\n<li><span class=\"field-param\">Taxes<\/span>\u00a0- the amount of the taxes used in your country (in <span style=\"text-decoration: underline;\">percentage<\/span>: 22% or 20.63%). The taxes in VikAppointments are always\u00a0<span style=\"text-decoration: underline;\">included<\/span> in the total cost of the orders, so the invoice will separate the taxes from the total amount.<\/li>\r\n<li><span class=\"field-param\">Legal Information<\/span>\u00a0- a short description about the legal information of your company.<\/li>\r\n<li><span class=\"field-param\">Send Invoices<\/span>\u00a0- if you check this option, each customer will receive automatically the generated invoice via e-mail.<\/li>\r\n<\/ul>\r\n<p><\/p>\r\n<ul class=\"fields-list\">\r\n<li><span class=\"field-param\">Page Orientation<\/span> - the orientation of the page can be <em>Landscape<\/em> (horizontal) or <em>Portrait<\/em> (vertical).<\/li>\r\n<li><span class=\"field-param\">Page Format<\/span> - the format of the page can be <em>A4<\/em>, <em>A5<\/em> or <em>A6<\/em>.<\/li>\r\n<li><span class=\"field-param\">Unit<\/span> - the unit length of the page can be specified in <em>Points<\/em>, <em>Millimeters<\/em>, <em>Centimeters<\/em> or <em>Inches<\/em>.<br \/><em><span style=\"text-decoration: underline;\">Due to backward compatibilities, this value should be always set to millimeters.<\/span><\/em><\/li>\r\n<li><span class=\"field-param\">Scale<\/span> - this option have to be specified in <span style=\"text-decoration: underline;\">percentage<\/span> and it is the scale ratio of the images. <span style=\"text-decoration: underline;\"><em>Don't leave it empty.<\/em><\/span><\/li>\r\n<\/ul>\r\n<p><\/p>"}]